Privacy Policy

Certainly So Last updated: March 27, 2026

The Short Version

We don't track you. We don't use analytics cookies. We collect only what we need to process your order and contact you about it.

What We Collect

When you place an order, we collect:

  • Your name, email address, and shipping address (required to fulfill and ship your order)
  • Payment information (processed securely by Stripe — we never see or store your card details)
  • Your IP address and browser information (collected automatically by our hosting provider, Netlify, for security and performance)

We do not collect or use:

  • Tracking cookies or advertising pixels
  • Analytics data about your browsing behavior
  • Device fingerprinting or cross-site tracking

How We Use It

Your information is used only to:

  1. Process and fulfill your order
  2. Send you order confirmation and shipping updates
  3. Respond to customer service inquiries
  4. Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Third-Party Services

We use the following services to operate this store. Each has their own privacy practices:

Email List

If you sign up for our email list, we store your email address in Resend and use it to send you updates about the store. You can unsubscribe at any time using the link in any email we send. We will not send you marketing emails without your explicit opt-in.

Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate information
  • Request deletion of your data (subject to legal obligations around completed orders)
  • Opt out of email communications at any time

To exercise any of these rights, email us at support@certainlyso.com.

GDPR (European Visitors)

If you are located in the European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR). Our lawful basis for processing your data is contract performance (to fulfill your order) and legitimate interests (to prevent fraud and improve our services). If you have concerns about our data practices, you have the right to lodge a complaint with your local supervisory authority.

CCPA (California Residents)

We do not sell your personal information. California residents have the right to know what personal information we collect and to request deletion of that data. Contact us at support@certainlyso.com to make a request.

Cookies

We use only technically necessary cookies required for the store to function (such as your shopping cart state). We do not use tracking, advertising, or analytics cookies. You can honestly tell people we don't track them — because we don't.

Data Retention

Order data is retained for as long as required by law (typically 7 years for tax and accounting purposes). Email addresses are retained until you unsubscribe or request deletion.

Changes to This Policy

We'll post any changes here and update the "last updated" date. Continued use of the site after changes constitutes acceptance.

Contact

Questions? Email us: support@certainlyso.com